FAQ

General

  • When will my order be shipped?

    For our Swedish customers:

    Orders placed before 15:00 CET on weekdays will normally be shipped the same day. For orders placed after 15:00 CET, the order will be shipped the next coming weekday.

    As soon as your order has been shipped from us, you will receive a delivery confirmation by email together with a tracking number to trace your order.

     

    For our Norweigan customers:

    Orders placed before 12:00 CET on weekdays will normally be shipped the same day and all orders will be delivered by PostNord.

    As soon as your order has been shipped from us, you will receive a delivery confirmation by email together with a tracking number to trace your order.

     

    For our European & International customers:

    Orders placed before 15:00 CET on weekdays will normally be shipped the same day. All orders will be sent with UPS.

    As soon as your order has been shipped from us, you will receive a delivery confirmation by email together with a tracking number to trace your order.

  • How can I track my order?

    For our Swedish customers:

    As soon as your order has been shipped from us, you will receive a delivery confirmation by email together with a tracking number to trace your order.

    For orders shipped with PostNord, please visit https://tracking.postnord.com/ and advise the tracking number to see the latest status update for your package.

    For orders shipped with DHL, please visit https://www.dhl.com/se-en/home/tracking.html and advise the tracking number to see the latest status update for your package.

    For orders forwarded by Budbee and Best, you will be able to track your order from the tracking link you have received by sms or in their app!

    For more specific questions about the time of the delivery of your order, please contact the freight forwarder’s customer service and they will provide you with the latest status update!

     

    For our Norweigan customers:

    As soon as your order has been shipped from us, you will receive a delivery confirmation by email together with a tracking number to trace your order.

    Please visit https://tracking.postnord.com/ and advise the tracking number to see the latest status update for your package!

     

    For our European & International customers:

    As soon as your order has been shipped from us, you will receive a delivery confirmation by email together with a tracking number to trace your order.

    Please visit https://www.ups.com/track?loc=en_US&requester=ST/ and advise the tracking number to see the latest status update for your package!

    Please be aware that, while your shipment has been processed and dispatched, it may take a couple of hours before the tracking number receives its first update in the UPS tracking service.

    For more specific questions about the time of the delivery of your order, please contact the freight forwarder’s customer service and they will provide you with the latest status update!

  • How long does it take before I receive my order?

    For orders shipped within Sweden or to Norway, it normally takes 1-2 days for you to receive your order. For orders shipped with UPS, the delivery time is normally 2-4 days.

    To track your order and see the estimated delivery date, please see the FAQ ”How can I track my order?” above!

  • What size should I choose?

    To find the right size for you, have a look at our Size Guide which contains a size chart to help you indicate what size to choose. You can find the Size Guide on every product detail page.

    If you still would feel unsure of which size to choose, contact us and we will be happy to help you!

  • What kind of technical materials are used in your products?

    In the product details of every single product you will find a fabric logo. Click the logo to find more information about all our technical materials.

  • How do I return or exchange a product in my order?

    To return or exchange one or several products in your order, please follow the instructions below;

    1. Fill in the return form. You can find it at the footer menu at the bottom of the page or by following this link; https://sailracing.com/returns/. Here you will also find our return policy.

    You will soon receive an confirmation email with a reference number for your return. Please note that the confirmation email will be sent to you within 48 hours, Monday to Friday.

    2. Advise the reference number on the delivery note that you received with the package and place the document back in the package together with the item or items you wish to return.

    3. Seal the package properly and attach the returnlabel you received together with your order, or enclosed in the return confirmation email, to the package.

    For orders shipped outside the European Union, please note that you must also attach the proforma invoice to the package for customs clearence.

    4. Submit the package at the nearest access point for the freight forwarder to which your order were delivered with.

    For the safety of your order return, please also be sure to save the submission receipt until your return or exchange has been fullfilled.

    As soon as we have received your return, we will send your exchange our refund you.

    If you would have any questions or concerns regarding our return policy or above instructions, our customer service team will be happy to assist you!

    Contact us at customerservice@sailracing.com and we will get back to you shortly.

  • I have filled in the return form but have not received a reference number. What do I do?

    After you have filled in the return form, we will get back to you with a confirmation email and a reference number within 48 hours (Monday to Friday).

    If you still have not received your reference number after 48 hours, please contact us at customerservice@sailracing.com and we will help you further!

  • I have returned my order. When will I be refunded or receive the new product?

    We will either refund or send you the new product as soon as we have received your return. After submitting your return to the freight forwarder, it may take a few days up to a week before the return comes back to us. You can always track the parcel with the tracking number advised on the submission receipt.

    If your parcel seems to be delivered to us, but you still have not been refunded or received the new product – please contact us at customerservice@sailracing.com and we will help you further.

    If your parcel has not received a status update at the track and trace service for a few days, feel free to contact our customer service team and we will be glad to help you to investigate if the return is affected by any delays.

  • Why are the items in my order without VAT?

    Items in your order that designated for shipment to countries outside the European Union is not subject to VAT. Your order may be subject to taxes (VAT), customs duties and fees levied by the destination country (Import Fees). A separate invoice will be sent to the buyer from our distribution partner UPS.

  • What payment methods are available?

    Sailracing.com accept all cards connected to VISA, Mastercard, AMEX and Eurocard. Paypal world wide. Invoice service with KLARNA Checkout is available for selected countries only. Sail Racing Gift Voucher. Pay with Sail Racing Gift Voucher by entering you code in the “promotional code” box.

    Business Customers paying with Invoice. This payment option requires that you already have a active customer number at Sail Racing. Invoice will be sent to the address connected to the customer number. If you wish to create a customer number at Sail Racing please call +46 31 93 98 00.

  • The product I want is sold out, when will it be in stock again?

    Some of our items are basic styles and will be re-ordered and therefore available again in the near future. Some products are however seasonal or limited edition and will perhaps not be restocked again. If you wish to know when or if a specific product will be restocked again, you can always contact us at customerservice@sailracing.com and we will help you with your product inquiry!

    Please also make sure to sign up for our newsletter to not miss out on any new launches or restocks!

    You can sign up here; https://sailracing.com/sign-up/ 

  • I would like to buy a jacket in size Small, but that size is faded?

    All data shown on product level, are data in connection with Sail Racing warehouse. Only sizes that are highlighted are available from our warehouse. When we receive new deliveries of a product to the warehouse or if a product is sold out, the data might change. The status “Coming Soon” is a indication that a product will be available on sailracing.com within 2-6 weeks. The status “Sold Out” means that the products is no longer in stock.

  • How should I wash my product?

    At the inside of the product, you will find a small label with washing instructions.