Customer Service

Returns policy

You have the right to withdraw from your purchase – return goods with a full refund – or exchange size of products during a period of 30 days after you have received the products*. In order to return defect products, please contact us at [email protected].

*All products must be returned unused (in good condition), with labels intact and together with their original packaging, with the pre-printed return label you've received in your order. For orders shipped with UPS, we will send you a return label in the return confirmation email after the return form below has been filled in. Returns with make-up or dirt stains, or with a scent of parfume will not be accepted.

If you wish to exchange to a different size or color, please return your order for a refund and place a new order on the preferred size.

How to proceed with your return:

  • Fill in the form below and we’ll get back to you with return instructions within 1-2 business days.
  • Seal the package properly and attach the pre-printed return label on the outside of the package, placed over the old shipping label. If your order were delivered with UPS, we will send you a return label in the return confirmation email.
  • Submit the return at your closest service point. Please also save the submission receipt until your return has been fully processed in case of any issues with the return delivery.
  • Once your return has been delivered to our warehouse, we will process your return within 3-4 business days.

In accordance with our return policy, we will deduct a return shipping fee from the repayment. The return fee is 75 SEK / 125 NOK / 100 DKK / 15 EUR / 20 CHF / 20 USD / 20 GBP.

In case of any questions or concerns regarding our return policy, feel free to contact us at [email protected] and we’ll be happy to assist you further.

Wir werden Ihnen den Betrag auf Ihrer Rechnung oder auf der für die Bestellung verwendeten Kreditkarte gutschreiben. Bitte teilen Sie uns im unten stehenden Feld mit, warum Sie eine vollständige Erstattung wünschen.